When we have better knowledge/data, we make informed decisions, we innovate, we manage risks and opportunities more effectively, and these things contribute to a more profitable balanced business. Enterprises that proactively manage "what they know" and use knowledge management to future-proof operations will outperform those that don't.

The Digital Armour Corporation boasts a combined 200+ years of IT solutions intelligence! As Knowledge Manager, I deliver against the full end-to-end knowledge management value chain along with connecting across the global team to leverage and expand the in-house technical knowledgebase, fuel operational efficiency, and shape a knowledge-rich, collaborative, and innovative culture―to support market opportunities with increased speed, impact, and capability.

I've worked across all functions of the IT support company to design and implement a robust knowledge management (KM) framework and ensure knowledge, roles, processes and best-of-breed business and technology/software solutions become embedded enterprise-wide and accepted and established as the "norm."