Left undetected, the smallest errors or earliest signs of fraud can quickly snowball into significant financial losses for shippers. Owing to the complex nature of invoices and the sheer volume of transactions that are part of a shipper’s daily operations, humans simply can’t catch everything.
Traditional freight audits don’t always solve this problem. They ensure invoices are accurate against contracts and established rules, but they often stop short when charges appear “correct” on paper yet are wrong in practice. A single mistyped weight or misapplied service can trigger a cascade of inflated costs—all while passing an audit undetected. At the same time, fraud and billing errors are becoming more sophisticated, frequently slipping through standard checks because invoices look legitimate.
Just as banks rely on detection engines to spot fraud early or doctors use diagnostic testing to reveal hidden illness, shippers can no longer afford to wait until overspending reaches thousands—or even millions—before acting. Intelligent Audit’s DeepDetectAI can help.
DeepDetectAI: Catching What Humans Can’t
Intelligent Audit’s DeepDetectAI, a proprietary machine learning model, acts like a microscope for a shipper’s operations, spotting the smallest issues before they escalate. Whether it’s a carrier mistake, an internal oversight, a tech glitch, or a budding fraud case, DeepDetectAI acts as an added layer of protection to identify issues early—so shippers can act fast, save money, and prevent costly disruptions.
“It acts as a detective within your operations, uncovering the red flags that even the most sophisticated manual processes overlook,” explains Dr. Brian Pollack, Chief Product Officer, Intelligent Audit. Whether it’s suspicious sender addresses, hijacked accounts, or an unexpected surge in fees due to an internal error, the system flags problems early, giving businesses the chance to act before damage is done.
DeepDetectAI in Action
In one instance, DeepDetectAI caught a customs duty misbilling that resulted in $519,000 in recovered costs. In another, it exposed a system glitch and outdated processes that, left unchecked, could have created a repeat loss of over $4 million a year.
In one case, a customer experienced a sudden spike in UPS Next Day Air activity across multiple accounts. The increased spend included a high volume of Not Previously Billed Fees, indicating a failure in closed-loop billing. The client escalated the Not Previously Billed Fees to UPS and uncovered the extent of unauthorized usage. DeepDetectAI flagged the irregular activity at its earliest stage. $1M+ recovered.
Another case involved a steep uptick in international returns on a UPS shipper account out of Mexico. The increase did not line up with the initial volume to Mexico. Returns were characterized by high cost per shipment and were destined to residential locations. Activity was symptomatic of an organized fraud scheme. Manual processes struggle to catch sophisticated fraud, but DeepDetectAI flagged the spike early—enabling fast recovery and swift resolution. Left unchecked, this fraud could’ve cost the shipper $500,000/year.
And for a leading shipper in the wireless industry with an annual shipping spend of $24M, suspicious activity from Tennessee raised red flags. Sudden high-handling of residential receivers was flagged. The activity came from an unaffiliated company and a state never seen at this volume. It was confirmed to be a hijacking of the company’s account, with a small business moving unauthorized products. Manual processes struggle to catch sophisticated fraud, but DeepDetectAI flagged the spike early—enabling fast recovery and swift resolution. Left unchecked, this fraud could’ve cost the shipper $218,000/year.
These aren’t one-off cases—they’re proof that errors can look “right” while doing very real damage to the bottom line.
Helping Shippers Ship Smarter
DeepDetectAI acts as a detective within your operations, uncovering the red flags that even the most sophisticated manual processes overlook.
Intelligent Audit is reshaping the logistics and transportation sector by simplifying and demystifying shipment data.
It’s no surprise that Intelligent Audit serves a wide range of clients across industries such as retail, manufacturing, healthcare, consumer goods, and technology, including 20 percent of the Fortune 50.
“Clients choose us because we deliver ROI today and strategic foresight for tomorrow,” notes Dr. Pollack.
AI at IA
Today, the world’s top shippers trust Intelligent Audit as a strategic partner for growth, profitability, and resilience—making the company a leader in the modern freight audit and payment landscape.
This success did not happen overnight. It is the result of nearly three decades spent in the trenches with shippers, watching the industry evolve from manual audits to automation, and now to the era of intelligent, AI-driven analysis. In the past year alone, Intelligent Audit processed almost 2 billion shipments. With that experience, the company knows exactly what keeps shippers up at night—and continues to build innovative solutions to address those challenges.
DeepDetectAI is a prime example of that innovation.
AI at IA represents the core of Intelligent Audit’s identity as a technology-first freight audit and payment provider. It signifies the fusion of artificial intelligence with the company’s decades of logistics expertise and proprietary platform. “We’re not just layering on AI for the sake of it,” explains Dr. Pollack. “It’s built into the DNA of our solutions—helping clients detect, decide, and deliver with intelligence at every stage of the shipping journey. Our strength lies in the powerful intersection of advanced technology, AI, and essential human expertise.”
About Dr. Brian Pollack
At the heart of this innovation is Dr. Brian Pollack, who leads the company’s team of in-house data scientists, product architects, and engineers that help make grand visions come to life. He holds a doctoral degree in experimental particle physics from Northwestern University and began his career using machine learning to search for rare signals within particle accelerators at Fermilab, Argonne National Laboratory, CERN, and Northwestern University.
Clients choose us because we deliver ROI today and strategic foresight for tomorrow.
Dr. Pollack’s research and development journey also included work with OpenAI, giving him a front-row seat to the evolution of large-scale machine learning and the responsible application of advanced AI technologies. This experience broadened his understanding of how transformative AI can be in industries where extracting insight from complexity drives progress.
At Intelligent Audit, Dr. Pollack’s expertise translates into tangible value—building AI-powered products that make global shipping operations smarter, faster, and more resilient.
The Future: AI Companions and Data Intelligence
Intelligent Audit is now developing an AI copilot—an intelligent companion for Intelligent Audit’s platform users. Using natural language, this AI bot will help users navigate data, generate reports, provide insights, and learn from user behavior. It represents a major next step in making freight data more intuitive.
The company is also creating DataTrue, a new solution designed to identify and correct errors and inaccuracies in customer data received by Intelligent Audit. Poor-quality data—such as flawed TMS or PO data—creates unnecessary noise and friction in supply chains. DataTrue will allow users to write rules for detecting and reporting these errors, track their frequency, and correct them in real time through an intuitive interface.
Additionally, Intelligent Audit is enhancing its scenario modeling tools to enable even smarter and faster decision-making for clients.
Together, these innovations reinforce Intelligent Audit’s mission to simplify freight auditing by eliminating the strain of manual oversight.
Seeing the Invisible, Preventing the Cost
Dr. Pollack believes that in the world of shipping, what looks “right” on paper doesn’t always reflect reality. A single keystroke error, system glitch, or carrier oversight can quietly escalate into hundreds of thousands—or even millions—of dollars in unnecessary spend.
With AI-powered precision, Intelligent Audit offers shippers an extra layer of defense—helping them see the invisible, stop small issues before they become big problems, and protect their bottom line without slowing operations.
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As a seasoned professional with over a decade of experience in technology and business magazine publication, I’ve had a front-row seat to witness the astounding pace at which the industry has evolved, often outstripping even Moore’s Law. My passion lies in crafting engaging technology articles that invite readers to immerse themselves in the dynamic and ever-changing world of technology. With each piece, I strive to create a window into this world, offering a glimpse of the amazing events and breakthroughs that continue to shape our future.
